Reaching all four corners of the globe
Synonymous with 21st-century luxury, the Mandarin Oriental exudes its legendary hospitality around the world. Exceeding our client’s expectations, we put in place a robust LMS to service 4,000 employees spread across 33 hotels in 23 countries.
33 hotels, 23 countries, 4,000 employees
Four thousand global staff members, of all levels, needed access to an app that could deliver training across desktops, tablets, and mobile devices.
An intuitive, familiar interface
With such a diverse global audience to reach, our final solution was intuitive and easy to use. To make sure it was robust enough to be used simultaneously anywhere in the world, it was delivered though our Moodle Learning Management System (LMS).
Defining multiple user personas helped us to better understand the needs and behaviours of all staff members
Using discovery sections, interactivity and real-life stories created a unique learning formula
A bespoke Moodle LMS built in less than three weeks to deliver training with confidence
An intuitive interface allows employees to use familiar actions and stay focused on the content
LMS Hotel administrators could support team members while receiving an instant view of metrics and KPIs
The nano learning structure enabled the course to reflect the luxury and simplicity of the organisation
Powerful architecture. Powerful results.
Yes, we create great content, but we also generate a course architecture that delivers optimum engagement. This is achieved by dividing the material into mini multi-dimensional learning ‘nuggets’ to create a high-engagement learning environment.
Simple to deliver. At any scale.
Our primary focus was to securely deliver the learning material, anywhere in the world, across any device and OS, without any slowing of access. By managing the issues of low speed internet access in certain countries, while delivering the security requested, we exceeded the expectations of The Mandarin Oriental.
Setup an LMS in three weeks
Three weeks was all we had in which to put in place a robust Learning Management System to service the global workforce. Set-up invitations and a reminder system were created so the client could quickly check who had completed the course.
“We are extremely pleased with the outcome, exceeding our expectations”
Jacqueline M. | Vice President Of Organisational Development