33 hotels, 23 countries, 4,000 employees

Four thousand global staff members, of all levels, needed access to an app that could deliver training across desktops, tablets, and mobile devices.

An intuitive, familiar interface

With such a diverse global audience to reach, our final solution was intuitive and easy to use. To make sure it was robust enough to be used simultaneously anywhere in the world, it was delivered though our Moodle Learning Management System (LMS).

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Defining multiple user personas helped us to better understand the needs and behaviours of all staff members
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Using discovery sections, interactivity and real-life stories created a unique learning formula
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A bespoke Moodle LMS built in less than three weeks to deliver training with confidence
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An intuitive interface allows employees to use familiar actions and stay focused on the content
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LMS Hotel administrators could support team members while receiving an instant view of metrics and KPIs
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The nano learning structure enabled the course to reflect the luxury and simplicity of the organisation

Powerful architecture. Powerful results.

Yes, we create great content, but we also generate a course architecture that delivers optimum engagement. This is achieved by dividing the material into mini multi-dimensional learning ‘nuggets’ to create a high-engagement learning environment.


Simple to deliver. At any scale.

Our primary focus was to securely deliver the learning material, anywhere in the world, across any device and OS, without any slowing of access. By managing the issues of low speed internet access in certain countries, while delivering the security requested, we exceeded the expectations of The Mandarin Oriental.


Setup an LMS in three weeks

Three weeks was all we had in which to put in place a robust Learning Management System to service the global workforce. Set-up invitations and a reminder system were created so the client could quickly check who had completed the course.